Is a guest looking to cancel their reservation that you’ve agreed to? Make sure you follow these steps to avoid penalties!⁣ ⁣ Life happens.⁣ As much as we want to abide by our strict cancellation policy 100% of the time, there are situations where we allow for a reservation to be cancelled with a full refund. ⁣ ⁣ We recently polled our followers, and found that less than 50% know how to agree to a cancellation/full refund while also avoiding penalties🤯⁣ ⁣ If it is outside of your cancellation policy, but you agree to a full refund for your guests, do this:⁣ ⁣ ✨Tell the guest that you agree to a full refund.⁣ ✨Let them know that THEY need to contact Airbnb to cancel on their end.⁣ ✨ Airbnb will reach out to you via phone or message and ask if you consent to a full refund if the guest cancels.⁣ ✨ You agree.⁣ ✨ Guest cancels the reservation, Airbnb issues a refund, you do not get a payment. ⁣ ⁣ This is the best way to avoid penalties against your account or superhost status.⁣ To keep superhost status you must maintain a less than 1% cancellation rate each quarter. This means you can only cancel a booking if you host at least 100 stays/quarter😅⁣ ⁣ There are exceptions to this rule: changes to government travel requirements, declared emergencies, government travel restrictions, military actions, and natural disasters. That’s it. ⁣ ⁣ Other consequences: in your reviews you will receive a “host cancelled this stay” message (not appealing to potential guests), and the algorithm will likely favour a listing that cancels stays a little less. ⁣ ⁣ 🚨SAVE this post for future reference🚨⁣ ⁣ Any other cancellation questions? Put them in the comments! #realestateinvestor #airbnbsuperhost #airbnbcancellation #airbnbcohost #realestateentrepreneur #airbnbhomes #shorttermrental