If your travel was disrupted by our operational challenges over the past few days, we sincerely apologize for letting you down. This is not the experience we strive to offer our Customers or our Employees, and we’re doing everything we can to make it right. We know many of you have questions about flight refunds, reimbursements for alternative travel arrangements, and locating displaced luggage. Our Customer Service representatives are working diligently to assist as many Customers as they can. If you’ve been unable to reach a Customer Service Representative, please visit https://southwest.com/traveldisruption.