!?️Ever get a text like this a day after a color service? !?️ ⁣ It’s the worst! (swipe to see my reply & how it ended up)⁣ ⁣ Let’s talk a little bit about salon policies and refunds...⁣ ⁣ The truth is these things happen to all of us. Pretty much every single colorist on this planet has probably got this kind a text or phone call after a color service. And it sucks. ⁣ ⁣ Early on when I started taking more corrective color I had to tighten up on my salon policies. This included an ironclad refund and cancellation policy. ⁣ ⁣ Here is some of the things that I learned along the way: ⁣ 1. We need to acknowledge that we are in a customer service-based business & our relationship with our clients should be first priority. This begins with trust and open communication. My policies were designed to protect my salon business, my stylists, and myself- all while still honoring & respecting our client. It’s important that you look at the policies as a win-win-win situation. ⁣ ⁣ 2. When you’re making large transformations with color it’s important to recognize that often clients can have a hard time communicating, and they don’t always form proper expectations no matter how clear we are. This is why inspiration pictures are so important, and taking before and after’s can really save your 🍑.⁣ (check out her last response, the pics made all the difference)! ⁣ 3. Recognize that there are some clients that will try and take advantage of you, but never make that presumption to begin with. Go into the communication with the idea that everything can be resolved, while you stand firm with your policies. Visualize the best outcome possible, decide where your boundaries are and kindly stick to them.⁣ ⁣ When formed with full respect, trust & communication strong salon policies really can work out for the best for everyone - the stylist in the salon business & the client.⁣ ⁣ I hope this helps! Let me know down below if you’ve ever been in this situation! Share some of your favorite verbiage you’ve used to support your salon policies! ⁣ 💗xoxo