Let talk Unhappy Clients- Color Corrections- DUN DUN DUNNNN (scary music👹)... ____ This pic above is one of my all time FAVORITE color transformations. After her 7-hr service she left the salon ecstatic, or so I thought... Fast forward 2 days. I get -the call- all of a sudden the toner was too ashy, she felt too blonde, the price was too high, etc....After some long conversation (and many offers to adjust the color) the fact was, her family had issue with the price. Thankfully I had a clear and thorough consultation (including budget) and had salon policies that addressed this very issue. This provided me the peace of mind to calmly protect myself and my business, while still doing the utmost to take care of my client. (Swipe to see inspo pic 👉🏼) ____ Key Points of Dealing with Unhappy Clients: 1. You’re not alone. Even the best, most seasoned colorists cannot and will not make every single person that sits in their chair happy. Don’t let it rock your confidence. The best course of action is to find the root of the compliant (many times it has little to do with the actual color) and find an appropriate solution. 2. Cover your bases. A thorough consultation is your BFF. Be open and honest about the process. Give yourself a price range to work in and underpromise the end result- and then put it in writing! A Color Correction Consent form/waiver makes sure all of the important details are outlined and agreed on. If a complaint comes up you have written policies in place on how to deal with adjustments, refunds etc. 3. Keep calm and ask LOTS of questions. Panic wreaks havoc on your brain. Before you grab the chemicals step back, breathe and really talk to your client. Most of the time it’s a small tweak and an easy fix, and sometimes our guests just need to know that we are there for them. 4. And lastly, remember a bad review isn’t the end of the world😉 ____ I feel it’s important to acknowledge that as pros there are times when we fall short. No matter what, our end goal is to have clients who love their hair. I believe any salon policy should equally respect client, stylist and owner. 💗xoxo