kaima_cosmetics
Dec 30
874
12K
4.8%
Donโt walk, RUN ๐โโ๏ธ We have finally restocked our liquid glitter eyeshadow ๐ so sorry for the wait on this restock guys! Itโs been incredibly busy for us ๐ We are so grateful for your patience & support โจ๐๐ป
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Update on orders & shipping timeframes.... We are happy to announce that shipping is starting to get back to normal, however we are also aware of some orders that are yet to arrive ๐ We always ship orders on a daily basis as we love good customer service, however the shipping company who we work with โRoyal Mailโ have had problems due to strikes, making shipping take much longer. Unfortunately this is something we cant control, itโs been devastating to see our loyal customers worried & waiting for their orders. We can promise you that all have definitely been shipped, even though some tracking information isnโt updating immediately like it normally does. Your patience is much appreciated, your order will arrive to you. Please keep a check on the tracking information as we are struggling to keep up with the amount of emails we are receiving. We completely understand & appreciate your concern. Rest assured we are 100% a genuine company with only a handful of workers, one of our team members works by answering all of the emails on her own, today I was made aware of emails that had been extremely abusive using derogatory language which made one of our team very upset, which was horrifying to witness once I had a look myself. Please be mindful that you are talking to real people, people that get hurt by some words you choose to send across emails. Again huge apologies for the amount of time some has waited, it would really help us if you could leave us a comment once your order has arrived as this is will reassure us & our customers that we really are trying our absolute best ๐ For all order information please email us at [email protected] ๐ซ No DMS. Thank you ๐๐ป
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#customerservice #royalmailstrikes #restock #liquideyeshadow #liquidgold #liquidglitter #goldglitter #glittergoals #glittereyeshadow #glittermakeup #uniquemakeup #crazymakeup #sparklymakeup #makeupoftheday #makeupaddict #kaimacosmetics #fyp #glitters #topmakeup #celebmakeup
kaima_cosmetics
Dec 30
874
12K
4.8%
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