“How does your refill program work?” “Sending bottles back??” “Do I have to pay to ship back?” 4 EASY STEPS: 1️⃣ When your new bottle arrives, switch your pump to the new bottle 2️⃣ Rinse out your empty bottle 3️⃣ Place it into the box & seal it with our pre-paid shipping label that comes with your refill 4️⃣ Drop it in your mailbox! Diverting bottles from our oceans and landfills is as easy as 1, 2, 3, 4! 💙🎉