My second article for Travel + Leisure is out in print this month! Do you think of how a skilled concierge can make a huge difference, especially when you’re traveling during high season? The pitch was inspired by our trip to Italy last October, when the concierge at the Savoy, a Rocco Forte hotel in Florence, went above and beyond. (Thanks also to sources from the Peninsula Beverly Hills, Ritz-Carlton NY NoMad and Shangri-La The Shard in London).