Please help us to congratulate Kathy Scott our newest holder of the PHAB Service Stars. An experienced Beauty Therapist and owner of Ginger Tree Holistic Health & Beauty in Richmond, North Yorkshire. Kathy’s customers are loyal to a fault. Her service, according to them, is exceptional because it goes beyond the appointment. Kathy’s 360 approach is most valued by them and interestingly it’s the breadth of her knowledge when it comes to solving their skincare issues that impresses them the most. Congratulations Kathy and keep delivering your superb brand of customer care in this wonderful beauty industry of ours! #beautyindustry #skincare #beautytherapist #performanceexcellence #5starservice #followup #customerloyalty #trust Nergish Wadia-Austin Gill Morris Susan Routledge British Beauty Council