A message to Whisker customers from our President & CEO, Jacob Zuppke: "Whisker Customers: I want to deeply apologize to any Whisker customer who has received a less-than-desirable customer experience over the last 120 days since we've introduced Litter-Robot 4. Our launch far exceeded our plans, in both demand and in the number of customer inquiries, and we are working to catch up as quickly as we can. While we've done a good job for many of our customers, we've let some of you down; and for that, we are truly sorry. You deserve better. Your Litter-Robot® and Feeder-RobotTM appliance purchases are very important to us, and we value each customer and purchase. We have a track record going back 22 years of standing behind our products, both in and outside of the warranty periods. So, even though our response times are slower-than-desired right now, we assure you that we'll get to every customer, and that we'll make things right. For the time being we have paused our phone lines in an effort to get caught up on all outstanding tickets submitted. Once we have worked through that backlog, we will open up the phone lines again. For the quickest response at this time please submit a ticket through WhiskerSupport.com. Looking forward, we're confident that we'll be better prepared for Whisker's future as we recently made a $10M investment to expand our USA-based Juneau, WI manufacturing facility to 225,000 sq ft., accelerating our robot production capabilities. In Michigan at our headquarters, and remotely across the USA, we've grown to 375 people full-time with 40+ product development engineers, working to support your pet care appliances for years to come. We're also actively hiring in our customer experience department to ensure that we're able to best serve each pet parent, quickly and thoroughly. We promise that we're building the infrastructure to support your appliance long-term, as we always have, and we're confident you'll be incredibly happy with what we build for you and your pets! We appreciate every customer and fan of Whisker, and thank you for your continued support as we build the future of pet care."